Frequently Asked Questions
What are your shipping options?
We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days, while expedited shipping delivers within 1-2 business days. Shipping costs vary depending on the destination and order size.
Do you ship internationally?
Yes, we ship internationally to select countries. International shipping rates and delivery times vary depending on the destination. Please note that customers are responsible for any customs duties or import taxes that may apply.
What is your return policy?
We accept returns on most unopened products postmarked within 30 days from the date the order was shipped. Items must be unopened with all seals intact. We are unable to accept returns on refrigerated products. If you're not satisfied with your purchase, you can return it for a full refund minus shipping costs.
Please contact our customer support team to initiate the return process and obtain a Return Authorization Number. Please note: if you do not receive a Return Authorization Number and/or return a product to the wrong address, you will not be eligible to receive a refund.
Are your products safe and FDA-approved?
Our products are manufactured in FDA-approved facilities and adhere to strict quality standards. We also conduct rigorous testing to ensure the safety and efficacy of our supplements. Our products are also third party tested to ensure quality.
How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on our website or the carrier's website.
Can I cancel or modify my order?
Order may be canceled if the item has not yet been processed. Please contact us to determine processing status
How should I store supplements?
To maintain the potency and freshness of our supplements, store them in a cool, dry place away from direct sunlight and moisture. Avoid storing them in the bathroom or kitchen where humidity levels may be high.
Are your products vegan/vegetarian/gluten-free?
Many of our products are vegan/vegetarian/gluten-free - specifics can be found on the product page and on the bottle.
Can I take your supplements with other medications?
We recommend consulting with a healthcare professional before taking any new supplements, especially if you are currently on medication or have underlying health conditions. They can provide personalized guidance based on your individual needs and medical history
Can I take your supplements with other medications?
Our supplements typically have a shelf life of 2 years from the manufacturing date. You can find the expiration date printed on the packaging or product label.
Are your supplements tested for purity and potency?
Yes, our supplements undergo rigorous testing for purity and potency to ensure that they meet our high-quality standards. We work with third-party laboratories to conduct independent testing and certification.
How do I contact customer support?
You can contact our customer support team via email at support@serawise.com or by phone at +1 877-842-1709. Our customer support hours are Monday to Friday, 9 am to 5 pm EST.
Do you offer subscription services?
Yes, we offer subscription options for customers who want to receive regular deliveries of their favorite supplements. You can choose the frequency of delivery and enjoy discounted pricing on subscription orders.